Our games are currently some of the few games on Facebook with synchronous play, meaning that players can battle other players in real time. Because this feature requires a different type of connection than regular web traffic, you may not be able to join battles, even if you can load your base and view the world map,.
Any time your computer connects to another computer, it uses an address and port. War Commander connects to a "battle server" when Player vs Player battles occur. If the addresses and/or ports that are required for this are blocked in some way, you will not be able to view battles.
Windows Firewall Configuration
All versions of Windows have slightly different ways to configure the built-in firewall, but they are fairly similar once you find your Control Panel. Instructions for configuring the Windows 7 Firewall to open the required ports are below.
- Click Start
- Click Control Panel
- Click System and Security
- Click Windows Firewall
- Click Advanced Setings
- Click Inbound Rules
- Under Actions, click New Rule
- Select the "Port" option and click Next
- In the "Specific Local Ports" box, type the following: 80, 8080, 8000, 50000, 53, 443, 843
- Select "Allow the Connection"
- Select a Network type and click Next
- Name the rule
- Click Finish
All the ports used by the War Commander battle servers should now be open. As long as a connection can be established on any one of these ports, you will be able join battles. If Flash is able to make a connection on port 843, it will significantly speed up the connection progress.
You may also wish to add the battle server IP addresses to your list of Trusted Sites within Internet Explorer. While we do connect over common ports, certain firewalls might not recognize the type of data we are sending, and will block the connection unless the host is whitelisted.
- Click Tools
- Click Internet Options
- Click Security
- Click Trusted Sites
- Click Sites.
- Add the following IP address ranges (note: these may change in the future)
- 220.127.116.11 through 18.104.22.168
- 22.214.171.124 through 126.96.36.199
- (Optional) Check the Restricted Sites list and make sure that nothing relating to kixeye or casualcollective is shown; if it is, remove it from the list.
Mac Firewall Configuration
Mac OS X also has a built-in software firewall; to make sure that this firewall is properly configured to work with War Commander, do the following:
- Click the Apple menu
- Click System Preferences
- Click Security & Privacy
- Click Firewall Options
- Make sure that "Block all incoming connections" and "Enable stealth mode" are not checked, and that your web browser is not set to Block Incoming Connections
- (Optional) Add your web browser to the list, and set it to Allow Incoming Connections
Third Party Firewall/AV
If you are using a third party firewall or antivirus application, you should consult the publisher's website for instructions on how to whitelist, add to an exceptions list, or add an address as a trusted site. Below are links to some of the more common programs, as well as a typical "path" to locate the whitelisting within the application. However, because each version of a program may have a different menu structure, your particular program may vary.
Options - Internet Security - Personal Firewall - Trust Control - Trusted - Add
Firewall - Definitions - Addresses - Create Range
Firewall - Firewall Settings - Expert Settings - Friends
Tools - Firewall Settings - Profiles - Firewall Profile - IP Addresses Whitelist
If you are using a router, try connecting your modem directly to your computer before reporting a connection issue. You should also try using an Ethernet cable instead of connecting wirelessly, as wireless connections can be slower and less stable than wired connections. You can also try rebooting or "power-cycling" all of your computer hardware, including computer, router, and modem.
Because there are many different brands of router, it's not possible to provide specific instructions for each one here. You should contact your router manufacturer if you need assistance with opening ports on your router.