These are the minimum connection requirements to play War Commander. If your connection does not meet these standards, you may encounter issues with performance.
Internet speed: The game requires a minimum of 3 Mbps download speed and 1 Mbps upload speed.
You can check your connection speed by doing the following:
1. Go to www.testmy.net
2. Once there, click the button that says "Test My Internet" (it's near the top of the page)
3. Allow the test to fully complete.
4. If you need to send these results to customer support, take a screenshot of the results and attach to a reply. If you’re unsure how to take a screenshot, visit https://www.take-a-screenshot.org/ for details.
In addition to these Internet speed requirements, the game requires your computer to be able to communicate efficiently with our servers. Many game activities are resolved on our servers, so if your connection experiences interruptions, this can seriously affect game performance. You can check for problems in this department by performing a test called a traceroute. This is the route your signal takes to reach our servers and return to you. When these server-to-server "hops" have ping times over 100ms, players start experiencing performance issues; above 150ms, players can expect significant lag, packet loss, and disconnections. Dropped data in the test results (indicated in the test window by * or **) will also affect performance.
You can run your own traceroute test. To run a traceroute please follow the instructions below:
Traceroute for PC (Windows)
- Press the Start button (or Press the Windows Key + R on your keyboard).
- Type cmd into the search field, then hit enter.
- In the command prompt type tracert wc-fb-vip.sjc.kixeye.com and hit enter.
- This test takes a little time to run. Please let the test run until it says “Trace complete” at the bottom of the test window
- If you need to send these results to customer support, take a screenshot of the results and attach to a reply. If you’re unsure how to take a screenshot, visit https://www.take-a-screenshot.org/ for details.
Traceroute for Mac (Apple)
1. If you are on a Mac just click the finder, which looks like a magnifying glass in the upper right corner of your screen.
2. You should see a text field appear, type "Network Utility" into that field with no quotes. You should see a gold radar image with the words Network Utility next to it on the top of the results. Click on that icon to open the Network Utility.
3. This will open your Network Utility, you should click the Traceroute option. Once you are there, type: "wc-fb-vip.sjc.kixeye.com" without quotes into the text field and hit enter.
4. The test will generally take a minute or two to complete, and you will have a map of your connection as it travels to us.
What do these numbers indicate?
Each number is the result of a test and represents how many milliseconds it took the connection to respond. The program runs each 3 times.
If you see ping times over 100ms (and especially over 150ms), or a large number of asterisks indicating timeouts and data drops, this typically indicates a connection issue. You will need to contact your internet service provider.
War Commander requires a broadband internet connection (Cable, DSL, Fiberoptic). Satellite, dial-up, and mobile Internet do not meet our connectivity requirements and are not recommended for gaming.
Any router or firewall used on the network should use default settings to ensure reliable connectivity. Ports 80, 8080, 8000, 50000, 53, 443, and 843 should be open to remote servers answering on these ports. If your router or firewall is set to default settings, this should not be an issue, as these are common ports.
If you meet all the network requirements above and are still experiencing issues, try the following:
- Disable Hardware Acceleration. To do this right click in the game, and select settings, click the bottom left tab (looks like monitor) and then uncheck the box labeled "Enable Hardware Acceleration"
- Turn off all effects: Click on the gear to see your settings, then click on the effects tab, then turn the effects to off.
- Don't play in full screen mode.
- Clear your browser cache. For steps how, check out this link https://www.wikihow.com/Clear-Your-Browser%27s-Cache
- Unplug your modem/router for a minute, then plug them back in. This is good to do on a regular basis for network equipment.