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Our games are currently some of the few games on Facebook with synchronous play, meaning that players can battle other players in real time. Because this feature requires a different type of connection than regular web traffic, even if you can load your base and view the world map, you may not be able to join battles.

Anytime your computer connects to another computer, it uses an address and port. War Commander connects to a "battle server" when Player vs Player battles occur. If the addresses and/or ports that are required for this are blocked in some way, you will not be able to view battles.

Windows Firewall Configuration

All versions of Windows each have slightly different ways to configure the built-in Firewall, but they are fairly close once you find your Control Panel. Instructions for configuring the Windows 7 Firewall to open the required ports are below.

  1. Click Start
  2. Click Control Panel
  3. Click System and Security
  4. Click Windows Firewall
  5. Click Advanced Setings
  6. Click Inbound Rules
  7. Under Actions, click New Rule
  8. Select the "Port" option and click Next
  9. In the "Specific Local Ports" box, type the following: 80, 8080, 8000, 50000, 53, 443, 843
  10. Select "Allow the Connection"
  11. Select a Network type and click Next
  12. Name the rule
  13. Click Finish

All the ports used by the War Commander battle servers should now be open. As long as a connection can be established on any one of these ports, you will be able join battles. If Flash is able to make a connection on port 843, it will significantly speed up the connection progress.

You may also wish to add the battle server IP addresses to your list of Trusted Sites within Internet Explorer. While we do connect over common ports, certain Firewalls might not recognize the type of data we are sending, and will block the connection unless the host is whitelisted.

  1. Click Tools
  2. Click Internet Options
  3. Click Security
  4. Click Trusted Sites
  5. Click Sites.
  6. Add the following IP address ranges (note: these may change in the future)
    1. 64.74.130.43 through 64.74.130.45
    2. 64.74.130.200 through 64.74.130.223
  7. (Optional) Check the Restricted Sites list and make sure that nothing relating to kixeye or casualcollective is shown; if it is, remove it from the list.

Mac Firewall Configuration

Mac OS X also has a built-in software firewall; to make sure that this firewall is properly configured to work with War Commander, do the following:

  1. Click the Apple menu
  2. Click System Preferences
  3. Click Security & Privacy
  4. Click Firewall Options
  5. Make sure that "Block all incoming connections" and "Enable stealth mode" are not checked, and that your web browser is not set to Block Incoming Connections
  6. (Optional) Add your web browser to the list, and set it to Allow Incoming Connections

Third Party Firewall/AV

If you are using a third party firewall or antivirus application, you should consult the publisher's website for instructions on how to whitelist, add to an exceptions list, or add an address as a trusted site. Below are links to some of the more common programs, as well as a typical "path" to locate the whitelisting within the application. However, because each version of a program may have a different menu structure, your particular program may vary.

http://us.norton.com/support/

Options - Internet Security - Personal Firewall - Trust Control - Trusted - Add

http://service.mcafee.com/default.aspx

Firewall - Definitions - Addresses - Create Range

http://www.avast.com/en-us/support

Firewall - Firewall Settings - Expert Settings - Friends

http://www.avg.com/us-en/support

Tools - Firewall Settings - Profiles - Firewall Profile - IP Addresses Whitelist

Routers

If you are using a router, before you try the following you should first try connecting your modem directly to your computer. You should also try using an Ethernet cable instead of wireless, as wireless connections can cause issues, as well as rebooting or "power-cycling" all of your computer hardware, including computer, router, and modem.

Because there are many different brands of router, it's not possible to provide specific instructions for each one here. The following website may be of assistance here:

http://www.portforward.com/

Website Utilities

The following websites will allow you to check various ports on your computer to see if they are accessible.

http://www.canyouseeme.org/

http://www.yougetsignal.com/tools/open-ports/

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